FAQs

Question & Answer Section:

Q: What if my package is lost, stolen, or misplaced during transit?Β 

Β We take full responsibility for lost, stolen, or misplaced packages once they are in the hands of the courier service.

Q: Can I exchange my item for a different reason?Β 

Exchanges are only accepted for items with the wrong print or wrong design.

Q: How can I ensure accurate delivery?Β 

Provide precise address details, including house number, building name, street name, and pin code.

Q: What happens if I receive a damaged or defective item?Β 

In the rare instance of receiving a damaged or defective item, please raise a return request within 48 hours of receipt. We will provide a free exchange for such items.

Q: Can I cancel my order after it has been processed?Β 

Orders can only be canceled if they have not been processed. If the item has been processed and is ready to ship it cannot Be cancellation.

Q: Are there any exceptions for returns or exchanges during sale periods? Products purchased during sale periods are non-cancelable, non-returnable, and non-refundable. Please review your order carefully before finalizing your purchase.

Q: How can I track my order once it's dispatched?Β 

You will receive an email, WhatsApp, and SMS with a tracking link once your order has been dispatched from our warehouse. Use this link to monitor the delivery status.

Q: What is the process if the product I want to exchange is not available in stock?

If the desired product for exchange is not available, we will issue store credits for your convenience.

Q: Can I modify my order details after it has been placed?Β 

Unfortunately, we cannot modify orders once they have been placed. Ensure accuracy during the order placement process.

Q: What precautions should I take regarding color variations in products?Β 

Please note that the color of products on the website may slightly differ based on the screen of the laptop or phone being used.

Q: How can I contact customer support for assistance?Β 

For any inquiries or assistance, reach out to us at support@dehavarman.com or through WhatsApp. We are here to help you.

Q: Is there a specific timeframe for raising an exchange request?Β 

Yes, please initiate an exchange request within 3 days of receiving the package. Include your order number, an image of the purchased product, and details of the incorrect print or design.

Feel free to reach out for further clarification or assistance!

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